Refund Policy

At Rainbow Colour Lab, we take pride in creating personalized and customized gifts made specially for you. Please read our return and refund policy carefully before placing an order.

1. Customized Products (Non-Returnable)

• Since most of our items (engraving on pens, keychains, bottles, resin art, wood printing, etc.) are customized as per your request, these products are non-returnable and non-refundable once an order is confirmed.

• We recommend double-checking spellings, names, photos, and designs before placing your order.

2. Damaged or Defective Items

• If you receive a product that is damaged, defective, or incorrect, please contact us within 24 hours of delivery with videos as proof.

• We will review your request and, if valid, offer:

  • A free replacement, OR

  • A refund (processed to the original payment method).

3. Eligibility for Returns (Non-Custom Products Only)

• For non-customised items (if any), customers may request a return within 7 days of delivery.

• Items must be unused, in original packaging, and in the same condition as received.

4. Refund Process

• Refunds (if approved) will be processed within 7–10 business days after inspection.

• The amount will be credited to your original payment method (PayU / UPI / card / net banking).

5. Order Cancellations

• Orders for customized products cannot be canceled once production has started.

• For non-custom products, cancellations are allowed within 24 hours of placing the order.

6. Contact Us

If you have any concerns about your order, please contact us:

📍 Address: Rainbow Colour Lab, Devichowk, Rajahmundry, Andhra Pradesh, 533101
📧 Email: rainbowgiftsdevichowk@gmail.com